Return & Refund Policy

1. Eligibility for Returns:

• Returns are accepted within 14 days of receiving the product.
• Products must be unused, in original condition, and with all tags and packaging intact.
• Only items purchased directly from our store are eligible for returns.

1. Non-Returnable Items:

• Items that have been used, damaged, or altered.
• Clearance or final sale products (if applicable).

1. Return Process:

• To initiate a return, contact customer support at fmtbly@gmail.com with your order details and reason for return.
• Our team will provide instructions on how to send back the product.

1. Refunds:

• Once the returned item is received and inspected, refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

1. Exchanges:

• Exchanges are possible if the requested item is in stock. Contact customer support for assistance.

1. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact fmtbly@gmail.com within 7 days of delivery with a photo of the item.
• A replacement or full refund will be provided.